What is Desktop Support Services?
Desktop support services work as a help desk for business. They deal with office equipment and end users to provide unlimited service. This includes hardware break-fix support as well as some technical guidance and limited support.
It's designed to support and fix software and hardware related issues on the computers of the individual in the organisation. Those in charge of desk support services will work to install monitor stands and monitors, unpack equipment and recording serial numbers for tracking, install new user desktop systems and ensure workers have the tech they need.
Desktop support services also focus on removing old hardware for recycling and install software image on desktops while focusing on reimaging of desktops, too.
What is Laptop Support Services?
Laptop support services work as similarly to desk support services, except that the needs are ever so slightly different. They still work as a helpdesk for businesses, but they deal with the installation and implementation of laptop docking stations and performing software upgrades.